Troubleshooting Communication Issues: Fixing the ‘Unable to Communicate with Smarter Mail Service’ Error

The Smarter Mail web interface connects to the Smarter Mail service via port 17001 or IPC, but sometimes communication issues cause an error message stating “Unable to communicate with the Smarter Mail service.”

a) How to solve the unable-to-communicate with Smarter Mail Service Error ?

1. First, open a Windows command prompt.

2. Then, run the netstat -abnp tcp command.

3. Finally, the lines should resemble the following:

Note: If Smarter Mail is listening on port 17001 correctly, the issue is likely related to another issue. If not, restart the service. If mailservice.exe is running in Task Manager but not listening on port 17001, contact Smarter Tools Support.