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cPanel FAQs: Answers to Common Questions, Part 2

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1. Website

cpanel

a) Why can’t my website be opened ?

There are various reasons for your website’s downtime, including but not limited to:
  • Plugin issues: Please contact your hosting provider or our technical support for help. If you’re using WordPress, please verify that your plugin is up-to-date, or you can find more information in the WordPress plugin documentation.
  • DNS-related problems: You can try to find and solve them on the cPanel Zone Editor feature page because it allows users to create, edit, and delete Domain Name System (DNS) zone records, which convert human-readable domain names into computer-readable IP addresses. This feature is useful for resolving DNS-related issues, as DNS relies on existing server zone records to map domain names to IP addresses.
There are many common HTTP error codes that you will encounter, including:
  1. 500 Internal Server Error: The server encountered an unexpected error, unable to collect specific information due to application misconfiguration. Please contact your hosting provider or our technical support for help.
  2. 403 Forbidden Error: The server is preventing visitors from accessing the requested file, requiring them to check and update the file’s permission settings using cPanel’s File Manager interface.
  3. 404 Not Found: The server failed to locate the requested file due to an incorrect URL entered by the visitor.
  4. 504 Gateway timeout error: The server experienced a temporary issue due to a delayed response from the upstream server, which typically resolves on its own. You can find more information in the HTTP error codes quick fixes documentation.
  • Problems with .htaccess files: You can find more information about it in the Advanced Apache Configuration documentation.
  • Database error: Verify that your database has the correct login credentials. If the problem persists, the database server may be down. Please contact your hosting provider or our technical support for help.
  • Domain registrar problems: You can find more information on the Registrar page. If you use the wrong nameservers, please contact your hosting provider or our technical support for help.
  • Windows maintenance: Your hosting or network provider may have scheduled maintenance windows, allowing them to perform upgrades and repairs at specific times, ensuring outages are not unexpected glitches. Check your email for announcements, or contact your hosting provider or our technical support.
  • Network problems: Run the traceroute and ping commands to test your network.
  • Server problems: Please contact your hosting provider or our technical support for help.

b) How do I update PHP ?

You can find more information on the cPanel Update System page to update your PHP.

c) How do I install WordPress ?

You can find more information on the cPanel Install WordPress page to install WordPress.

d) How do I back up and restore my website ?

  • New users may prefer the Backup Wizard interface, which allows them to back up or restore their website from the latest backup file.
  • Experienced users may prefer using the Backup interface, which allows downloading and storing a website in a backup file, as well as restoring it from these files.

e) Why am I getting a 404 error ?

The server is unable to locate the requested file for various reasons:

  • The requested file or directory doesn’t exist: Ensure that the file name is correct and that the file has been successfully uploaded to the server.
  • Problems with .htaccess files: You can find more information on the Advanced Apache Configuration documentation to learn about them.
  • DNS-related problems: You can try to find and solve it on the cPanel Zone Editor feature page because it allows users to create, edit, and delete Domain Name System (DNS) zone records, which convert human-readable domain names into computer-readable IP addresses. This feature is useful for resolving DNS-related issues, as DNS relies on existing server zone records to map domain names to IP addresses.
  • WordPress Permalink problems: You can find more information on the WordPress Permalinks page.
  • Invalid file permissions: Please contact your hosting provider or our technical support for help.
  • URL entered incorrectly: Verify that the URL is correct.
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cPanel FAQs: Answers to Common Questions, Part 2

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