Advanced Techniques: Transitioning Smarter Mail from Hosted to Self-Installed Setup

To retrieve emails, users, and settings from a shared hosting provider to a self-installed Smarter Mail version, contact your current hosting provider and request your domain folder, which stores all domain-level settings like users, passwords, email, and calendars.

Note: Smarter Mail migration should be performed between two mail servers with the same version number, ensuring the same version is installed. After successful migration, upgrade the service and enable MAPI/EWS on the source server for data migration of calendars, contacts, tasks, and notes.

1. First, log in to the destination (self-hosted) server as an administrator.

2. Then, add the desired domain to move to, leaving all settings as default.

3. After that, stop the Smarter Mail service (i.e., mailservice.exe).

4. Next, overwrite the domain folder on the target server in c:\SmarterMail\Domains\domain.com with the copied copy from the hosting provider, ensuring it is in the same format.

5. Finally, restart the Smarter Mail service and verify the domain’s settings, users, etc. Smarter Mail should discover them after the service restarts.

Note: Some hosting companies may not provide data upon leaving, but email retrieval can be done using Smarter Mail’s built-in migration utility. Users must be recreated and their settings, passwords, contacts, and calendars extracted. Mailbox data from a third-party server can also be imported.

If the hosting company fails to provide the domain folder, the following items must be created:

1. Domain
2. Domain level settings
3. Aliases
4. Users
5. User settings (passwords, contacts, calendars, etc.)
6. Mailing Lists