Comprehensive Guide to Transitioning from Licensed to Free Smarter Track Version

Smarter Track is a Smarter Tools-developed customer service platform that streamlines customer communication through ticketing systems, live chat, and self-service knowledge bases, enhancing communication between support agents and customers and thereby boosting customer satisfaction.

a) How do I remove a Smarter Track installation’s license key and revert the installation back to the Free Edition ?

1. First, open IIS and stop the Smarter Track application pool.

2. Then, delete the license.json file in c:\Program Files (x86)\ SmarterTools\SmarterTrack\MRS\App_Data\Config\license.json.

3. After that, start the Smarter Track application pool.

4. Finally, the Smarter Track installation will return to the free version, ideal for a single agent.