A Comprehensive Guide to Automatic Live Chat Deactivation in Smarter Track After Hours

Smarter Tools suggests disabling live chat outside business hours to prevent customers from initiating chats during non-business hours, preventing unanswered chats from filling the queue if an agent remains active.

a) How do I set business hours for a department in Smarter Track?

1. First, log into Smarter Track Management as an administrator.

2. Then, select “Settings” from the navigation icon.

3. After that, click the “Department” button to view a list of available departments.

4. Next, select the department and click the Edit button, or double-click the department name.

5. Then, click the “Business Hours” tab in the content pane.

6. After that, select the desired weekday and click on Edit.

7. Next, specify the start and end times of the selected working days.

8. Then, click OK.

9. After that, repeat steps 6–8 every working day.

10. Holidays are considered outside of working hours. To configure holidays when business hours are closed, click the Holidays tab and use the add button to enter the standard working days.

b) How do I disable live chats outside of business hours in Smarter Track?

1. First, log into Smarter Track Management as an administrator.

2. Then, select “Settings” from the navigation icon.

3. After that, click on Live Chat.

4. Next, click on the Options tab and select the “Disallow new chats outside of business hours” checkbox.

5. Finally, click the “Save” button.