Guide to Establishing Agent Status-Triggered Events in Smarter Track Live Chat

tiong Smarter Track
Smarter Track’s event-driven architecture allows system administrators, managers, and agents to receive notifications when system events occur, like when an agent’s live chat activity group status changes, enabling efficient communication and collaboration. a) How do…
Read More

Comprehensive Guide to Resolving Live Chat Display Problems in Smarter Track

tiong Smarter Track
Smarter Track administrators may encounter issues where the live chat link on their portal or any custom link on the website appears offline. a) How do you enable live chats outside of your business hours…
Read More

Comprehensive Guide to Resolving Attachment Problems in Smarter Track

tiong Smarter Track
SmarterTrack’s security settings handle file attachments to various locations, such as tickets, live chats, and knowledge base articles. If an agent encounters a “something went wrong” error, add .PDF as an allowed extension. a) How…
Read More

Troubleshooting Absent Bandwidth and Referral Information in Smarter Stats

tiong Smarter Stats
The default settings in IIS do not log bandwidth or referral information, preventing SmarterStats from including these details in reports. a) How do I enable the recording of bandwidth and referral information in IIS6.0 ?…
Read More

Comprehensive Guide to Smarter Stats SiteConfig.xml Retrieval: A How-To

tiong Smarter Stats
The SiteConfig.xml file can become corrupted and appear empty in Notepad due to simultaneous access by SmarterStats and antivirus software. However, it can be restored from multiple backup files, labeled SiteConfig.xml.b00 through SiteConfig.xml.b06. a) How…
Read More