Comprehensive Guide to Establishing MSSQL Server Dependency in Smarter Track

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Smarter Track requires a database for data storage and access to the SQL database for licensing verification. Setting this dependency ensures Smarter Track can connect to SQL Server after a system restart. Note: Smarter Track…
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Comprehensive Guide to Updating Database Connection String in Smarter Track

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System administrators may need to update Smarter Track’s database connection string after reinstalling SQL or moving to a new server, as the settings are initially configured during installation and can be modified at any time.…
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A Comprehensive Guide to Automatic Live Chat Deactivation in Smarter Track After Hours

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Smarter Tools suggests disabling live chat outside business hours to prevent customers from initiating chats during non-business hours, preventing unanswered chats from filling the queue if an agent remains active. a) How do I set…
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A Comprehensive Guide to Transferring Tickets Across Multiple Smarter Track Instances

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Businesses using multiple Smarter Track installations can easily transfer tickets from one installation to another. Note: When an agent transfers a ticket to another installation, the original ticket’s status changes to Closed and Locked, and…
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Comprehensive Guide to Transitioning from Licensed to Free Smarter Track Version

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Smarter Track is a Smarter Tools-developed customer service platform that streamlines customer communication through ticketing systems, live chat, and self-service knowledge bases, enhancing communication between support agents and customers and thereby boosting customer satisfaction. a)…
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