Advanced Techniques: Speeding Up SMTP Connections in Smarter Mail

tiong Email Support/ Server
To improve SMTP connections to Smarter Mail on a server with a multi-core processor, switch the .NET garbage collector run mode to “Server Mode”. This allows each CPU to run the process in parallel, resulting…
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Advanced Techniques: Speeding Up Send and Receive in Outlook 2010 with Smarter Mail

tiong Email Support/ Server
Outlook 2010 and IMAP users may experience slow sending and receiving speeds or an inability to send and receive emails due to Outlook extracting the folder count of subfolders, particularly for users with multiple email…
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Troubleshooting Communication Issues: Fixing the ‘Unable to Communicate with Smarter Mail Service’ Error

tiong Email Support/ Server
The Smarter Mail web interface connects to the Smarter Mail service via port 17001 or IPC, but sometimes communication issues cause an error message stating “Unable to communicate with the Smarter Mail service.” a) How…
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Advanced Techniques Settings: Speeding Up Outlook 2010 in Smarter Mail

tiong Email Support/ Server
Outlook 2010 defaults to downloading emails and attachments for every folder, causing slow download times for users with larger mailboxes. This change was made to index all content and display information about each contact’s sent…
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Advanced Techniques: Diagnosing and Resolving Spool Overflow in Smarter Mail

tiong Email Support/ Server
A web server’s spool may be filled with mail waiting for delivery due to unusual user mail or spam from compromised accounts. This can cause a slowdown in mail service, causing delayed customer messages or…
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