Advanced Techniques: Diagnosing and Recovering Unexpected Deletions in Smarter Mail

tiong Email Support/ Server
Users may find unwanted emails in their junk folder, either in webmail or in the client, and can identify the cause by checking certain items. a) How do I use folder auto-clean in Smarter Mail?…
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Advanced Techniques: eM Client IMAP Connectivity Issues in Smarter Mail

tiong Email Support/ Server
Setting up a new Smarter Mail account in eM Client using IMAP can sometimes fail due to NTLM errors in IMAP logs, indicating that the workstation configuration prevents modern NTLM authentication. This issue can be…
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Advanced Techniques: Configuring Key Ports for Smarter Mail

tiong Email Support/ Server
During the initial setup of a Smarter Mail server, it may be necessary to open specific ports on your network firewall or the Windows Server firewall itself. a) Common ports used for email transmission in…
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Troubleshooting Log Access with “Access Denied” Errors in Smarter Mail

tiong Email Support/ Server
Smarter Mail allows system administrators to access any log file generated directly within the webmail interface. a) How do I view logs in Smarter Mail ? 1. First, log in as an administrator. 2. Then,…
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Advanced Techniques: Navigating “No Subject” or “No Sender” Messages in Smarter Mail

tiong Email Support/ Server
“No Subject” and “No Sender” messages in webmail may indicate deleted or corrupted messages in the .GRP data file, which could be due to antivirus products scanning the Smarter Mail domain folder, a bad POP3/IMAP…
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