The Effort to Combat Spam: New System in Telekom Malaysia Berhad - Malaysia Web Hosting, WebServer MY

The Effort to Combat Spam: New System in Telekom Malaysia Berhad

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The Effort to Combat Spam: New System in Telekom Malaysia Berhad

Dear Valued Customer

Please be informed that effective Monday, December 03, 2007, Telekom Malaysia Berhad had implemented a new system in their effort to combat spam. TM had basically blocked OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all out going e-mails from DYNAMIC IP ADDRESSES. As such, users who are currently using any mail clients (e.g. Outlook Express, Microsoft Outlook, Thunderbird, etc.) and TMNet connetions would be affected whereby emails could not be sending out.

How to overcome this problem?

  • Solution 1 (Provided by TM)
    Under the SMTP settings in your mailclient, you would need to reset to “smtp-proxy.tm.net.my” instead of ‘mail.yourdomainname”. Also, you would need to UNCHECK “My Server Requires Authentication”.

    For more information, kindly refer to the below URL:
    http://webmail.tm.net.my/info/proxy.html
    * Please take note that this can be done for those who DO NOT have their OWN internal mailserver

  • Solution 2 (Provided by TM)
    For those who had their OWN internal mailserver, please refer to the below URL as for your further action.
    http://webmail.tm.net.my/info/smtp-proxy.html

  • Solution 3 (Recommended)
    Users would have to change the SMTP Port 25 to 587 in your mailclients. However, please take note that this would only be EFFECTIVE for those users who are using SMARTERMAIL or QMAIL version .


How do you know which mail version are you using?
(i) Enter “mail.yourdomainname” without quotes at your Internet Browser. You would see a web based mail in which the mail version would appear.

We trully regret for the inconvenience caused above as again this new system had been implemented by Telekom Malaysia Berhad.

For more information, you could refer to the link below:- http://www.tm.net.my/tmnet2006/contents/corporate/news_details.cfm?id=1411&type=News&pg=1


Thank you.


Best Regards,

Customer Care Department
WebServer.com.my

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