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Fast & Reliable Help Desk Software


Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location for analysis and compliance needs with SmarterTrack Helpdesk Software. Get SmarterTrack from WebServer today to improve customer service while better-utilizing employees across your business.

Why Use SmarterTrack?

Lower Support Costs

SmarterTrack services enable businesses to implement customer-to-customer interaction using the Community, funneling questions and issues through live chat and offering self-help knowledge with lower support costs.

Multi-Brand Support

Having multiple different companies, various branches, or even numerous products is common these days. With SmarterTrack, you can easier manage and support any number of brands using a single installation.

Centralised Communication

With SmarterTrack, you can centralize all communication with one platform. This gives you a single point of access for seeing exactly what your customers are saying and how they're saying it in order to improve your business.

Why Choose WebServer’s SmarterTrack Service?

Increased Functionality

The SmarterTrack portal was built to accommodate a number of different browsers and platforms. This means that the portal was built with a responsive design that will look great and perform even better with its increased functionality.

Easy to Manage Knowledge Base

The SmarterTrack Helpdesk Software lets you manage knowledge base easily for an ensured process and productivity. Assign articles to agents, view a list of articles with broken links, and quickly moderate customer comments.

Web Analytics

SmarterTrack makes it easy to gather Web analytics on the portal with Google Analytics integration. Read the data and do your own analysis through a single point of access in order to figure out more business strategies.

Customer Service and Help Desk Software


Access your email or chats from anywhere, at any time, using your favorite Web browser

Access your email, calendars, contacts, tasks, chats and notes regardless of whether you’re in the office, on the road, or at home using a Web browser and SmarterMail’s leading webmail interface. The mail server’s interface combines simple design aesthetics with the full functionality of a desktop client and gives users the ability to communicate and collaborate around the clock from anywhere there is an Internet connection.

Work at your desk or on-the-go with complete collaboration & synchronization

Enjoy full collaboration features and synchronize your email, contacts, calendars, tasks and notes with desktop email clients like Microsoft Outlook 13, Windows 8 Mail, Apple Mail, eM Client and Mozilla Thunderbird. Users can also sync the latest Apple, Android and Windows phones and tablets via technologies such as Exchange Web Services, Exchange ActiveSync, CalDAV, CardDAV and more.



You have developed a creative solution for our requirements and have provided a professional yet personalised service.

Dr. Andy Ng Manager

Your team have been proactive in suggesting new ideasand solutions whenever any problem arises.

KB Lim Manager

I feel the whole WEBSERVER is quite good and well trained in order to answer the call and specially to greet customer.

Raymond Lok Aalborg White Asia Sdn. Bhd.

I am again really thankful to Ms. Lam for supporting us in hard times and I do hope that in future also webserver will support us in hard times.

Mirza World Education Council

Thank you very much for the continued support towards our Missions for the past years.

Stevens Chan Save Ones Sight Missions Berhad

I have of late been receiving quite numbers of e-mails from your system indicating that viruses were sent to me and it was stopped by your system.

Nathan Feng Shui Times



Protect Users' information

256-bit point-to-point encryption technology prevent user privacy information so that they won't be stolen and codified. Your client will feel safe to shop on your website.

Protect your website

The Sucuri Firewall is a cloud-based WAF that stops website hacks and attacks. Ensure website is secure and let you gain peace of mind.