With SmarterTrack‘s helpdesk portal, companies can improve their marketability and create a central hub for all communication channels. Encourage customers to submit tickets, initiate live chats and search self-service resources and use the Community to empower customers to give feedback, ask questions, report bugs and interact together. Using the portal, it’s possible to expand your social network and improve your community outreach.
The SmarterTrack portal was built to accommodate a number of different browsers and platforms. That means that the portal will look great, and perform even better.
Assign articles to agents, view a list of articles with broken links and quickly moderate customer comments. If an article is changed or even removed, simply point searchers to the new location or a new article, thereby preserving search rankings and eliminating search errors
Create a consistent company appearance by customizing the customer portal for one or multiple brands.
SmarterTrack makes it easy to gather Web analytics on the portal with Google Analytics integration.
|SmarterTrack Help Desk||Professional||Enterprise||Enterprise With Failover|
|SmarterTrack Communicator||Price / Year|
|Per Server (includes all agents)||RM632|
Experience of transporting over 10 million emails daily and managing over 500 servers for clients across 70 countries. Assuring you peace of mind when you choose us.
Together with our experience, Google has chose us to be their Authorized Reseller for G Suite. Our specialised migration team will assist you in your migration when you use us.
Our recent survey shows that 98% of our clients are satisfied and happy with the services we provided. Assuring you quality service and respond time is our commitment.
We undertake all your web hosting infrastructures. We help your business to reduce IT infrastructure cost via complete outsourcing.
Nothing compare to be able to speak to someone when time in needs. Our professionally trained support team work around the clock to serve you.
Most clients come to us via referrals. We have done mostly the right things that 92.5% of our existing customers would recommend our service to others.