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Customer Service and Help Desk

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OverviewBenefits Pricing
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.

Self – service

With SmarterTrack‘s helpdesk portal, companies can improve their marketability and create a central hub for all communication channels. Encourage customers to submit tickets, initiate live chats and search self-service resources and use the Community to empower customers to give feedback, ask questions, report bugs and interact together. Using the portal, it’s possible to expand your social network and improve your community outreach.

Responsive design for increased functionality

The SmarterTrack portal was built to accommodate a number of different browsers and platforms. That means that the portal will look great, and perform even better.

Easily manage knowledge base content

Assign articles to agents, view a list of articles with broken links and quickly moderate customer comments. If an article is changed or even removed, simply point searchers to the new location or a new article, thereby preserving search rankings and eliminating search errors

Customize and brand your help desk portal

Create a consistent company appearance by customizing the customer portal for one or multiple brands.

Improve help desk portal content with analytics

SmarterTrack makes it easy to gather Web analytics on the portal with Google Analytics integration.

SmarterTrack Help Desk Professional Enterprise Enterprise With Failover
1 Agent tick FREE tick
2 Agents RM844 tick tick
5 Agents RM1692 RM2540 RM3176
10 Agents RM2964 RM4236 RM5296
15 Agents tick RM5508 RM6886
25 Agents tick RM7628 RM9536
SmarterTrack Communicator Price / Year
Per Server (includes all agents) RM632

Hosting Features

Proven since 1999

Proven since 1999

Trusted Hosting

Experience of transporting over 10 million emails daily and managing over 500 servers for clients across 70 countries. Assuring you peace of mind  when you choose us.

Together with our experience, Google has chose us to be their Authorized Reseller for G Suite. Our specialised migration team will assist you in your migration when you use us.

Satisfied Clients

Satisfied Clients

Peace of Mind

Our recent survey shows that 98% of our clients are satisfied and happy with the services we provided. Assuring you quality service and respond time is our commitment.

Complete Hosting

Complete Hosting

Outsourced Solutions

We undertake all your web hosting infrastructures. We help your business to reduce IT infrastructure cost via complete outsourcing.

24/7 Live Support

24/7 Live Support

Reliable and Responsive

Nothing compare to be able to speak to someone when time in needs. Our professionally trained support team work around the clock to serve you.

Referral Clients

Referral Clients

Referred Clients

Most clients come to us via referrals. We have done mostly the right things that 92.5% of our existing customers would recommend our service to others.