Smarter Track Event Automation: Streamlining Processes with POP and SMTP Triggers

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Smarter Track’s event-driven architecture allows system administrators, managers, and agents to receive notifications when specified events occur, such as ticket POP import failure. Note: The POP and SMTP events are exclusively accessible to system administrators.…
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Smarter Track Event Automation: Streamlining Ticket Workflows with Agent Status Triggers

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Smarter Track’s event-driven architecture allows system administrators, managers, and agents to receive notifications about system events, such as ticket status changes, allowing for efficient management. a) How do I create an event that sends an…
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Smarter Track Event Automation: Streamlining Live Chat with Agent Status Triggers

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Smarter Track’s event-driven architecture allows system administrators, managers, and agents to receive notifications when system events occur, such as when an agent’s live chat activity group status changes, enabling efficient communication and collaboration. a) How…
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Thread Spotlight: A Guide to Sticking Community Posts at the Top in Smarter Track

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A centralized location for interacting with end users and customers is crucial for businesses. Brand portals should include a customer community area, integrating traditional forums with additional features. This allows users and agents to post…
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Admin Guidelines: Setting Up Privacy Policy Consent for Submissions in Smarter Track

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Administrators can link their company’s privacy policy to users’ tickets or live chats, requiring them to agree to provide their information. This default “Agree” text is added to the ticket or chat template, ensuring users…
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