A guide to Smarter Stats: scheduled email reports that are not sent regularly

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Email reports in Smarter Stats may not be sent until the user logs into the web interface. This issue can be resolved by setting up a background task for daily, weekly, or monthly reports, which…
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A Guide to Smarter Stats: Leased License Deactivates

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Smarter Tools rental licenses require a callback activation server installed, and failure to do so will result in the license being deactivated. The product website must be active for the product to call back to…
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Internet Explorer 11 Issues in Smarter Stats: A Usability Troubleshooting Guide

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The Smarter Stats web interface may not display or function as expected in certain instances of Internet Explorer 11. a) How do I display Smarter Stats properly in Smarter Stats? 1. First, navigate to the…
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A Guide to Smarter Stats: Locating and Accessing IIS Log Files

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IIS logs are data records from Internet Information Services (IIS), web pages, and applications. They provide specific statistics about the website, such as user data, site visits, IPs, and queries, which can help detect issues…
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Smarter Track Event Automation: Streamlining Processes with Ticket Time Log Triggers

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Smarter Track’s event-driven architecture allows system administrators, managers, and agents to receive notifications when specific events occur. For instance, administrators can use the event system to automatically receive notifications when time logs are added to…
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