Backup and Restore Service Policy -

Backup and Restore Service Policy

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Backup and Restore Service Policy

No backup solution is 100% reliable for all situations. Customers are responsible for maintaining their own backups on their own personal computers. ACSB does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly As such, ACSB strongly encourages all of our customers (shared hosting and dedicated/virtual servers) to maintain local copies (on their own systems) of their site for backup/recovery purposes. ACSB strongly recommends that before customers make changes to their site, they ensure they have a local copy of their functional site.

Any shared hosting account using more than 20 Gigabytes of disk space will be removed from our backup system.
And our backup is mainly for our Internal use. All customer that request for data restore from our backup system will be charged for RM150 for working hours, and RM250 for extended hour on every restore.
Our System backups are made daily. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups

The following describes ACSB managed backup/restoration services and policies for

A) Dedicated/VPS server/Dedicated Email server

  1. Backup service is not included by default with managed servers nor unmanaged servers. The available backup/restore
    options will vary based on the options you purchased with your plan.

  2. ACSB would not provide backup service to servers that is not managed by ACSB.
  3. Server OS backup is not included in our standard backup plan.
  4. For dedicated server email backup plan, only the email data directory will be backup.
  5. There will be no backup service available for dedicated server with Raid configuration.
  6. For managed backup service, customer would not able to choose any target files/folder to backup, ACSB will help to
    backup the standard web site directory, email folder, database folder to achieve the RPO.

  7. Backup data is retained for 14 days.
  8. Client required to subscribe backup storage quota 5 times of data size.
  9. The backup system would not backup if customer data size have exceeded the backup quota they subscribed with ACSB.
  10. No online backup control panel provided, we will only provide offline report upon request, maximum once per month (disk space report).
  11. Charges incurred for each data restoration request.
  12. When customer request a restore, in general we do not restore the files directly to your site to prevent accidental
    overwriting of files. Instead, we restore them offline to another folder/location, then customer use those files to
    republish to web site or mailbox to meet their restore/recovery needs.

  13. Client is required to fill in restore backup agreement form to agree the term and condition when request for data restoration for their server.
  14. Data recovery period is within 12 -48 hours upon payment received.
  15. The support team will review our backups and notify you of what is available. In most cases, we will help to restore
    the latest best set of backup, however ACSB does NOT guarantee the data restored is 100% functional because sometimes
    the data in server could be corrupted before backup.

B) OS Backup service
Dedicated server

  1. OS backup is an optional service which not included by default with managed servers nor unmanaged servers.
  2. Server OS backup is not included in our standard backup plan.
  3. OS backup is only available for dedicated Windows server 2008, 2012 and above only, there is no OS backup available for Linux server.
  4. No OS backup solution for Windows 2003 dedicated server.
  5. No OS backup solution for dedicated server with Raid 5 or Raid 10 configuration.
  6. Client database and application files should not place in the server C drive.
  7. The recommended server memory is 8 GB Ram, the server performance will be affected if the client server Ram is less than 4 GB, because the OS backup process would take up a lot of server resources.
  8. To avoid affect the server performance in business working hour, ACSB schedule perform nightly image backup as the OS backup process would cause temporary degrade performance of server.
  9. If the server OS partition size is exceeded 100 GB, ACSB would not backup the OS partition anymore.
  10. ACSB schedule to run 4 times OS backup per year, client is allow 3 times extra ad hoc backup.
  11. The latest working set OS backup will be keep in client server itself, the following old OS backup store in storage server.

C) Full VPS server Backup

  1. For VPS server (Linux/Windows), keep 2 set of full virtual backup per year, client at least need to subscribe 500 GB backup disk to keep the backup.
  2. Full VPS backup service can subscribe without managed service.

DISCLAIMS
THE DATA BACKUP AND RESTORATION SERVICES ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, AND LICENSOR ON BEHALF OF ITSELF AND THE ACSB SUPPLIERS HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, PERFORMANCE, ACCURACY, RELIABILITY, AND NON-INFRINGEMENT. NEITHER LICENSOR, NOR LICENSOR’S AFFILIATES, AND DISTRIBUTORS, NOR THE ACSB SUPPLIERS MAKE ANY WARRANTY THAT THE DATA BACKUP AND RESTORATION SERVICES WILL BE WITHOUT DEFECTS, AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR OTHERWISE MEET YOUR EXPECTATIONS. ACSB MAKE NO GUARANTEES THAT THE DATA YOU NEED WILL BE AVAILABLE AND NO GUARANTEES OF 100% SUCCESS DATA RESTORATION. THE MAXIMUM DATA LOSS CLAIM IS CUSTOMER BACKUP SERVICE SUBSCRIPTION FEES IN THAT MONTH WHICH SUCH LOSS OCCUR.THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.