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Please try these self-help
steps.
1.
Is your website working? Run your browser, type
http://yourdomain.com
at your browser, click on refresh button repeatly/3 times.
Can’t see your web site? Probably your domain could be
expired. Please confirm this at
http://www.hexillion.com /utilities/Domain Dossier / put
in your domain name/whois records/press go button
Registrar of Record: TUCOWS,
INC.
Record last updated on 06-Sep-2002.
Record expires on
20-Jan-2002.
Record
Created on 21-Jan-1998.
If domain name expired,
please renew.
2. Email
problem is related to…
A.
Email
Client (Outlook Express, etc) Problem
Did you check the settings in
Outlook Express? Make sure it is correct, please refer to
Outlook Express 5.0 mail client
i.
Sending problem?
Make sure you put in whole/complete
email address. Sometimes when you just click reply
button, you may get a bogus email recipient address.
Were
you able to send from other email address/hotmail? Please
try. If you still can’t get the email to go through when
using alternative email account means recipient email
address is not valid. Please confirm this at
http://www.dnsreport.com,
type in recipient email address and mail test.
Note: If you are sending out more than 99 emails
within 30 minutes, probably your emails has been detained
by our anti-spamming software.
Please send them out in
batches or subscribe to our Mail Relay Services.
Check in
http://mail.yourdomain.com/Login
as Administrator to Imail/Administrative Account Options/Domain
Processing Rules. Are you stopping any
sender/recipient/domain or domain emailing activity?
ii. Receiving problem?
When
you go to browser
http://mail.yourdomain.com.com,
after login, can see your emails? If yes, then there must
be an error in the setting in your Outlook Express, please
refer to
Outlook Express 5.0 mail client
.
If setting is correct then
please do this next. Goto Outlook
Express/Tools/Accounts/Mail tab/select
Account/Properties/Advanced/Server Timeouts/set it
longer, to 3 minutes (max is 5 min). Connectivity
Intermittent?
Check in
http://mail.yourdomain.com/Login
to Imail/Make Sure Mailbox Not Full/Total Size of
all Emails are not more than 5 000 000 byte (this is a
default setting, you,
admin@yourdomain.com can change the default to your
preference).
Check
in
http://mail.yourdomain.com/Login
as Administrator to Imail/Administrative Account
Options/User Administration/Select Username/Click Display
Button/Max Mailbox Size/Make Sure Setting In Byte
(example 5 000 000), not MB!
Check in
http://mail.yourdomain.com/Login
as Administrator to Imail/Administrative Account Options/Domain
Processing Rules. Are you stopping any
sender/recipient/domain or domain emailing activity?
iii. Etc
problem?
Let us test for you, but
please help us first by providing us answers to these
questions…
When the problem started?
Problem with one account or whole domain/everyone’s
account?
Is this a delay mail problem? If yes then please send in
delay email headers for us to analyze.
Which
is ISP that you are using?
Type of line used?
Undeliverable mail? Send in undeliverable mail notice
for analyze
IP address
here.
Send in trace route from PC
to mail.yourdomain.com Trace route from sender’s PC
to mail server. If possible, send in trace route from
sender’s mail server to our mail server
mail.yourdomain.com too.
B. Web Messenging/Browser (http://mail.yourdomain.com)
Problem
i.
Login Problem?
Did you type in your complete
email address
yourname@yourdomain.com?
Did you type in the correct password?
ii. Sending problem?
Make sure you put in whole/complete
email address.
Were
you able to send from other email address/hotmail? Please
try. If you still can’t get the email to go through when
using alternative email account means recipient email
address is not valid. Please confirm this at
http://www.dnsreport.com,
type in recipient email address and mail test.
Note: If you are sending out more than 99 emails
within 30 minutes, probably your emails has been detained
by our anti-spamming software.
Please send them out in
batches or subscribe to our Mail Relay Services.
Check in
http://mail.yourdomain.com/Login
as Administrator to Imail/Administrative Account Options/Domain
Processing Rules. Are you stopping any
sender/recipient/domain or domain emailing activity?
iii. Receiving problem?
Check in
http://mail.yourdomain.com/Login
to Imail/Make Sure Mailbox Not Full/Total Size of
all Emails are not more than 5 000 000 byte.
Check in
http://mail.yourdomain.com/Login
as Administrator to Imail/Administrative Account
Options/User Administration/Select Username/Click Display
Button/Max Mailbox Size/Make Sure Setting In Byte
(example 5 000 000), not Mb!
Check in
http://mail.yourdomain.com/Login
as Administrator to Imail/Administrative Account Options/Domain
Processing Rules. Are you stopping any
sender/recipient/domain or domain emailing activity?
iv. Etc problem?
Let us test for you, but
please help us first by providing us answers to these
questions…
When the problem started?
Problem with one account or whole domain/everyone’s
account?
Is this a delay mail problem? If yes then please send in
delay email headers for us to analyze.
Which
is ISP that you are using?
Type of line used?
Undeliverable mail? Send in undeliverable mail notice
for analyze
IP address
here.
Send in trace route from PC
to mail.yourdomain.com
Trace route from sender’s PC to mail server. If
possible, send in trace route from sender’s mail server
to our mail server mail.yourdomain.com
too.
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