01

What are the range of services you offer?

We are a full service Web Host provider. We provide basic shared hosting services, complex database application hosting, managed services include data warehousing, security and firewall implementation, load balancing, clustering, dedicated server hosting and server co-location.

02

Do you provide support calls 24 hours a day?

Our Support Team works 24 hours a day and 7 days a week. Please call our 24 hours support line at +603 2031 2813 or you may page +603 7959 7707.

03

How responsive is your after sales service?

Please send you support questions to support@webserver.com.my. We assured you that your problems will be attended and responded within 4 hours.

04

What kind of technical support you provide?

Support is available by phone and email to help you with your Web site specific questions.

We encourage our customers in need of assistance to send email to support@webserver.com.my with questions or concerns about their Web sites, as email is the fastest manner to receive an answer to your inquiries, and it provides a record of communication extremely helpful in resolving your problem. Email support is around-the-clock. Technical emergencies will be addressed first, and support issues are handled in the order they are received.

PLEASE NOTE: We provide technical support for hosting issues only - we cannot provide help with HTML syntax, Web site design, CGI programming problems, database architecture or other issues not directly related to the hosting services we provide. If you have questions on how to use your email software (Eudora, Outlook, Netscape etc.), Microsoft's FrontPage or other third party software, please call the software manufacturer. Each software maker has extensive online and phone support that we cannot possibly replicate, and we must ask you to utilize the infrastructure they have built for their programs. They are the experts in the software, we are in hosting, so software questions must be addressed to the manufacturers. Thank you!

05

Do you provide daily backup for my data and my web site?

Yes, we do have our standard daily backup policy.

06

Do you provide firewall services?

Yes, we provide firewall services on request.

07

I do not know the procedure to transfer the domain name, will you provide this service for FREE?

Yes, we will assist you in the domain name transfer for FREE. On the other hand, if you do not already have a domain name, we will assist you to register one.