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Choosing A Web Hosting Service Is A Long – Term Business Decision and Not an IT Decision.

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Choosing A Web Hosting Service Is A Long – Term Business Decision and Not an IT Decision.

Monday January, 28, 2002
Company Press Release
SOURCE: Jaring Internet Magazine

Kuala Lumpur, Malaysia (January, 2002) – Acme Commerce Sdn Bhd is another pioneer in the webhosting business with WebServer.com.my. The company was established in 1989 and has grown to offer Web hosting services, end-to-end Internet solutions from the basic domain name registration to the last mile (application level) support.

It is the provision of this last mile support as well as our 24 hours technical support with a quick four hour maximum response time which has given our service an edge over our competitors, said Acme Commerce chief operating officer Alfred Lim.

We respond in a timely fashion so that our clients are not hanging out there by themselves, pulling their hair out. We’re accessible 24 hours a day, seven days a week with 24-hour telesupport lines as well as fax and email services. The company has, in the past, received many odd hour calls from desperate clients to help solve their scripting problems, usually involving database, forms and object components.

The service offers Windows and Unix hosting with nine different hosting plans, designed wit scalability in mind: Budget Hosting RM300 per annum for 40MB of disk space; Basic Hosting at RM790 per annum for 100MB of disk space; Premium Hosting at RM1,188 per annum fro 150MB of disk space: Application Hosting at RM250 per month for 250MB of disk space: Virtual Private Server at RM250 per month for 500MB of disk space and Commerce Hosting at RM200 per month. The other three solutions are Dedicated Hosting, Co-location Hosting and Email Hosting.

Every package includes basic firewall protection, anti-virus protection, unlimited POP3 email accounts and daily backup. Webserver also provide links on its site to free search engine software.

Webserver.com.my is host to more than 2,000 domain sites and is currently servicing clients from over 35 countries. As part of the organization’s mission to fulfill its social responsibility, Acme Commerce also provides free hosting to charity and non-profit organizations. Sponsored sites include that of liver transplant patient Mohd Afiq Iqmal (www.afiqzam.com) and Penang Deaf Association (www.pda.org.my).

The company claims to provide reliable service with 99.9 per cent uptime and fast connection to the Internet from its two data centres. The primary data centre, located at Multimedia Development Centre in Serdang has an OC48 or 2.5Gbps Internet access node with another redundant 34Mbps Internet access node to Jaring using different route.

The second data centre, located Cyberjaya and functions as a data recovery centre, uses multiple access connections to Jaring, TMNet’s Easgate and direct link to Japan. In addition, it’s company policy that server resource utilisation should not exceed 65 per cent to ensure better uptime and server performance.

Reliability and quick Internet access is important fro our clients. About 30 per cent are multinational corporations, said Lim. In this competitive Internet economy, every minute of downtime can cost thousands of ringgit and sen in revenue, not to mention invaluable customer loyalty. We like to think that our clients have made a wise business decision in choosing us based on our proven track record. They can count on us on ensuring maximum security, uptime and reliability.

A private limited company, Lim stressed that Acme Commerce Sdn Bhd had not jumped into the Web hosting bandwagon to make a quick buck. We are committed to provide value for money services. Our support team includes experienced Microsoft Certified Professionals and Linux experts to answer network or server related problems and Software Engineers to assist in troubleshooting scripting problems.

Elaborating on security, Lim said the company practices daily data backup and that all servers are shielded with Intrusion Detection System and anti-virus protection software. Basic security protection offered free for all hosting plans include packet filtering firewall and firewall to prevent network spoofing. The company also provides additional security such as Managed Firewall services for application level protection, but this comes with a fee. Like all other hosting companies we interviewed, its service agreement states that it will not host ay material that is in its sole discretion judged as unlawful, threatening, pornographic, political, abusive, libelious or encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state national or international law. The company’s term of usage policy also specifies that clients caught for spamming activities will be suspended.

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