Dear Valued Customer,
We wish to inform that, there will be a server relocation involving the web servers with the IP 202.75.53.19 and 202.75.53.25 on the following date/time:-
Date: 7th Jan 2009
Time: 4:30pm
Should your domain name is not using our DNS, kindly update the IP as below in order to avoid any service interuptions.
(1)
Old IP:
202.75.53.19
New IP:
124.150.140.90
(2)
Old IP:
202.75.53.25
New IP:
124.150.140.85
This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.
To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-
To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter
To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter
We are very sorry for such a short notice and we apologize for any inconvenience caused.
Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
We wish to inform that, there will be a server relocation involving the web servers with the IP 202.75.52.171 and 202.75.52.37 on the following date/time:-
Date: 31st Dec 2009
Time: 4:30pm
Should your domain name is not using our DNS, kindly update the IP as below in order to avoid any service interuptions.
(1)
Old IP:
202.75.52.171
New IP:
124.150.140.171
(2)
Old IP:
202.75.52.37
New IP:
124.150.140.137
This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.
To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-
To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter
To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter
We are very sorry for such a short notice and we apologize for any inconvenience caused.
Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-
Server IP: 202.75.53.32
Date: 29th Dec 2009
Time: 4:30pm
This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.
However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-
Current IP:
202.75.53.32
New IP:
124.150.140.32
This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.
To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-
To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter
To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter
Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-
Server IP: 202.75.53.15
Date: 22nd Dec 2009
Time: 4:30pm
This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.
However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-
Current IP:
202.75.53.15
New IP:
124.150.140.155
This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.
Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-
Server IP: 202.190.202.15
Date: 12th Dec 2009
Time: 8:30am
This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.
However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-
Current IP:
202.190.202.15
New IP:
124.150.140.15
This process would take only 30 mins of downtime and we hope that you would be enjoying our better network shortly.
Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-
Server IP: 202.190.202.19
Date: 5th Dec 2009
Time: 8:30am
This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.
However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-
Current IP:
202.190.202.19
New IP:
124.150.140.19
This process would take only 30 mins of downtime and we hope that you would be enjoying our better network shortly.
Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
We are pleased to inform you that one our email servers with the IP adress of, 202.75.39.158 has been upgraded to Smartermail Professional 5.5. This is totally a transparent process whereby all your email users and settings remained UNCHANGED.
Upon this upgrading, you would enjoy these following benefits:-
- Over-the-air synchronization with Blackberry, iPhone, and Windows Mobile devices.
- Advanced reporting system that uses real-time mail server statistics, historical summary reporting, and detailed trend analysis to create one of the most flexible and robust reporting capabilities on the market. In total, 35 different summary reports and 59 different trend reports can be created.
- Increased security with inbound verification and outbound signing of domain keys, specified password strengths for users, and support for SSL/TLS connections.
- Greatly expanded and enhanced Web services (SOAP/API) that can be accessed via control panels and other external applications.
- A fully skinnable Web interface with drag-and-drop, right mouse click support, a preview pane, and optimized AJAX controls.
To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-
To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter
To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter
Should you encounter any difficulty accessing your email accounts after the upgrading, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.
We hope you will have a brand new experience with this new Smartermail system. We certainly look forward to your value feedback in due course.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
We are pleased to inform you that one our email servers with the IP adress of, 202.75.53.32 has been upgraded to Smartermail Enterprise 6.5. This is totally a transparent process whereby all your email users and settings remained UNCHANGED.
Upon this upgrading, you would enjoy these following benefits:-
- Over-the-air synchronization with Blackberry, iPhone, and Windows Mobile devices.
- Advanced reporting system that uses real-time mail server statistics, historical summary reporting, and detailed trend analysis to create one of the most flexible and robust reporting capabilities on the market. In total, 35 different summary reports and 59 different trend reports can be created.
- Increased security with inbound verification and outbound signing of domain keys, specified password strengths for users, and support for SSL/TLS connections.
- Greatly expanded and enhanced Web services (SOAP/API) that can be accessed via control panels and other external applications.
- A fully skinnable Web interface with drag-and-drop, right mouse click support, a preview pane, and optimized AJAX controls.
To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-
To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter
To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter
Should you encounter any difficulty accessing your email accounts after the upgrading, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.
We hope you will have a brand new experience with this new Smartermail system. We certainly look forward to your value feedback in due course.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customers,
With our continuous efforts to provide you better email security, we’d like to introduce you the 4 easy steps to creating a better security email. Effective from the 7th December, all new Smartermail users would now enhance their email securities by applying the 4 easy guidelines as below:-
Easy step 1: Choose at least 5 characters for your password.
Easy step 2: Use at least one number with your password.
Easy step 3: Make sure at least one letter is in lower case.
Easy step 4: Make sure that the password is different from the username.
The new guideline would strengthen your email’s security and prevent unauthorized party to access your account (due to weak password) to send unsolicited emails, causing email’s IP to be blacklisted and blocked by recipient’s email server.
EXISTING USERS would automatically receive a setup screen prompt to change password. Please proceed by entering the following passwords:-
01. OLD Password
02. New Password
03. Confirm New Password
* Please note that this notification is only applicable for web-based Smartermail users under SHARED mail servers. It’s NOT eligible for Virtual Private Server and also Dedicated Server.
Feel free let us know if we can be of any further assistance.
Thank you.
Yours sincerely,
Customer Care Division
Due to the increase in ISPs and Web Hosting companies including ourselves being blacklisted by major email service providers, eg. Yahoo’s email automated SPAM filter from time to time, effective today 25th NOV 2009, all emails being automatically forwarded to Yahoo from our mail servers will be discarded.
Here’s a break down of the problem:
——————————————————–
1) You setup an auto forwarder from your domain to your Yahoo email account (you@yourdomain.com -> you@yahoo.com).
2) Your customers send emails to you@yourdomain.com and the emails gets forwarded to you@yahoo.com automatically
3) One day you receive some spam at you@yourdomain.com, which was auto forwarded directly to you@yahoo.com.
4) Yahoo detects the content of the email as spam.
5) Yahoo’s spam filter does not register the originator of the email as the spammer – instead, it registers the last place the email came from as the spammer. And in this case and the last place the email came from is our email server which hosts you@yourdomain.com.
6) Yahoo will then blacklist the entire mail server, so that no one can send email to any Yahoo email accounts.
IMPORTANT NOTE, this does not mean you cannot send emails to Yahoo email accounts. This simply means you cannot set your email account to auto forward emails to email accounts provided by those email service providers. You will still be able to compose your own email to users from the said email service providers, and you will be able to forward an email to Yahoo users from your mailbox manually.
Although it might be an inconvenience to many, we think this decision is necessary in order to protect all of our valuable customers from being blacklisted by Yahoo. It’s unfortunate but is in everyone’s best interests.
Thank you.
Yours sincerely,
Customer Care Division
