Kindly be informed that, Telekom Malaysia Berhad (TM) will be migrating their network infrastructure to a new platform. The migration exercise will take place on 18, 19, 22 & 23 July 2010 between 12.00 am until 6.00 am.

As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services nationwide may experience minor service interruptions during the stipulated period.

Details of the affected services are as shown from the TM’s link below:-

http://www.tm.com.my/about-tm/media-centre/announcements/Pages/UPGRADINGOFTMNETWORK180710.aspx

Thank you.

Yours sincerely,
Customer Care Division

There will be a planned maintenance at our Data Center on:

Starts: April 29th, 2010, 00:15AM (GMT +8)
Ends: April 29th, 2010, 02:15AM (GMT +8)

Please be informed that this planned maintenance would cause intermittent connectivity and latency during the period.

How to know your server is in these range of IP address, 202.75.39.xx or 202.75.43.xx?

To ping in Windows (OS)

01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ or ‘ping domain.com’(without quotes)
03. Copy the ping statistics and paste it in a new mail

To ping in MAC (OS)

01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ or ‘domain.com’
03. Press Enter.

We apologize in advance for the troubles and inconveniences that may be caused.

If you need further information and clarification on the maintenance or if you experience difficulties after the maintenance period, please contact us via email at support@webserver.com.my or call our extended hour number +603 2031 2813

Thank you.

Yours sincerely,

Customer Care Division

Telekom Malaysia Berhad (TM) wishes to announce that repairs to a fault in the submarine cable network linking Malaysia to Europe and the United States is expected to cause disruptions in nationwide Internet services from Saturday until May 2.

However, TM in a statement here Friday, said it was taking active steps to minimise disruptions by adding additional links on other routes and coordinating with other international carriers to provide additional bandwidth for its customers.

“Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation, such as slow browsing while accessing international websites.

“Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any,” the TM statement added.

TM will also provide necessary updates on the progress of the restoration works.

“We apologise for any inconveniences caused by this disruption, but would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.”

Customers can call TM at 100 and select “Technical Assistance” or e-mail help@tm.com.my for any Internet-related problems.

Source: http://www.thestar.com.my/news/story.asp?file=/2010/4/23/nation/20100423175547&sec=nation

Thank you.

Yours sincerely,
Customer Care Division

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.75.39.190 / 202.75.39.142
Date: 2nd March 2010
Time: 08:00am

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.75.39.190

New IP:
124.150.140.190

Current IP:
202.75.39.142

New IP:
124.150.140.142

This process would take approximately one hour thirty minutes of downtime and we hope that you would be enjoying our better network shortly.

To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Thank you.

Yours sincerely,
Customer Care Division

We wish to inform that, there will be server relocation involving several web servers on the following date/time:-

Date: 12th Jan 2009
Time: 4:30pm

(1)
Old IP:
202.75.52.60

New IP:
124.150.140.185

(2)
Old IP:
202.75.53.35

New IP:
124.150.140.215

(3)
Old IP:
202.75.52.188

New IP:
124.150.140.188

Date: 13th Jan 2009
Time: 4:30pm

(1)
Old IP:
202.75.52.51/202.75.52.52

New IP:
124.150.140.202

(2)
Old IP:
202.75.53.60

New IP:
124.150.140.101

Date: 14th Jan 2009
Time: 4:30pm

(1)
Old IP:
202.75.52.48

New IP:
124.150.140.208

(2)
Old IP:
202.75.53.55

New IP:
124.150.140.127

Should your domain name is not using our DNS, kindly update the IP as above in order to avoid any service interuptions.

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.

Thank you.

Yours sincerely,
Customer Care Division

We wish to inform that, there will be a server relocation involving the web servers with the IP 202.75.53.19 and 202.75.53.25 on the following date/time:-

Date: 7th Jan 2009
Time: 4:30pm

Should your domain name is not using our DNS, kindly update the IP as below in order to avoid any service interuptions.

(1)
Old IP:
202.75.53.19

New IP:
124.150.140.90

(2)
Old IP:
202.75.53.25

New IP:
124.150.140.85

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.

Thank you.

Yours sincerely,
Customer Care Division

We wish to inform that, there will be a server relocation involving the web servers with the IP 202.75.52.171 and 202.75.52.37 on the following date/time:-

Date: 31st Dec 2009
Time: 4:30pm

Should your domain name is not using our DNS, kindly update the IP as below in order to avoid any service interuptions.

(1)
Old IP:
202.75.52.171

New IP:
124.150.140.171

(2)
Old IP:
202.75.52.37

New IP:
124.150.140.137

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.

Thank you.

Yours sincerely,
Customer Care Division

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.75.53.32
Date: 29th Dec 2009
Time: 4:30pm

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.75.53.32

New IP:
124.150.140.32

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

Thank you.

Yours sincerely,
Customer Care Division

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.75.53.15
Date: 22nd Dec 2009
Time: 4:30pm

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.75.53.15

New IP:
124.150.140.155

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

Thank you.

Yours sincerely,
Customer Care Division