Dear Valued Customer,
We are pleased to inform that our email server (124.150.140.32 and 124.150.140.35) will be upgraded from Smartermail Professional 6.5 to SmarterMail Professional 7.1. This is a totally transparent process whereby all of your email users and settings will be remain UNCHANGED. You will only encounter a slight interruption for only 10 minutes in order for us to carry out the upgrading process.
Upgrade schedule for your email server is as shown below:
Date: Thursday, August 19, 2010
Server IP: 124.150.140.32
Time: 6:30am – 6:40am
Server IP: 124.150.140.35
Time: 6:45am – 6:55am
Upon this upgrading, you will be enjoy the following benefits:-
Improved Searching – SmarterMail’s search function has been enhanced with a new indexing engine to return faster, more accurate results. Now users can find any message, appointment, attachment, contact, task, or note from anywhere in the interface. System administrators will also notice that the improved indexing reduces server utilization.
Redesigned Webmail Interface – The new webmail interface is visually pleasing and focuses on improving the user experience by reducing the amount of time and number of clicks it takes to access mailbox data. In addition, SmarterMail 7.x includes dozens of UI enhancements, including smaller page sizes, less JavaScript, and more advanced interface rendering that help improve page load times.
Follow-up Flagging – To help users easily identify email messages that need follow-up action, SmarterMail 7.x introduces follow-up flagging. Emails marked for follow-up display a red flag icon within the message header and can be easily accessed from the special follow-ups view within webmail, ensuring that important emails can be identified at a glance.
Auto-saved Email Addresses – Because most users send email to the same recipients, SmarterMail 7.x automatically pulls email addresses from the Sent Items folder and saves them separately from emails in the contacts list. These auto-saved email addresses are then used to auto-complete the To and Cc fields when applicable and can easily be deleted if necessary.
Enhanced Contacts View – Along with a totally redesigned contacts view, SmarterMail 7.x also provides users with a list of the most recent messages, appointments, and attachments related to each contact in one, convenient location.
We hope you will have a brand new experience with this new Smartermail system. We certainly look forward to your value feedback in due course.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
We are pleased to inform that our email server (124.150.140.180) will be upgraded from Smartermail Professional 5.5 to SmarterMail Professional 7.1. This is a totally transparent process whereby all of your email users and settings will be remain UNCHANGED. You will only encounter a slight interruption for only 10 minutes in order for us to carry out the upgrading process.
Upgrade schedule for your email server is as shown below:
Date: Wednesday, August 18, 2010
Server IP: 124.150.140.180
Time: 6:00am – 6:10am
Upon this upgrading, you will be enjoy the following benefits:-
Improved Searching – SmarterMail’s search function has been enhanced with a new indexing engine to return faster, more accurate results. Now users can find any message, appointment, attachment, contact, task, or note from anywhere in the interface. System administrators will also notice that the improved indexing reduces server utilization.
Redesigned Webmail Interface – The new webmail interface is visually pleasing and focuses on improving the user experience by reducing the amount of time and number of clicks it takes to access mailbox data. In addition, SmarterMail 7.x includes dozens of UI enhancements, including smaller page sizes, less JavaScript, and more advanced interface rendering that help improve page load times.
Follow-up Flagging – To help users easily identify email messages that need follow-up action, SmarterMail 7.x introduces follow-up flagging. Emails marked for follow-up display a red flag icon within the message header and can be easily accessed from the special follow-ups view within webmail, ensuring that important emails can be identified at a glance.
Auto-saved Email Addresses – Because most users send email to the same recipients, SmarterMail 7.x automatically pulls email addresses from the Sent Items folder and saves them separately from emails in the contacts list. These auto-saved email addresses are then used to auto-complete the To and Cc fields when applicable and can easily be deleted if necessary.
Enhanced Contacts View – Along with a totally redesigned contacts view, SmarterMail 7.x also provides users with a list of the most recent messages, appointments, and attachments related to each contact in one, convenient location.
We hope you will have a brand new experience with this new Smartermail system. We certainly look forward to your value feedback in due course.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
We are pleased to inform that our email server (202.75.43.87 and 124.150.140.142) will be upgraded from Smartermail Professional 6.5 to SmarterMail Professional 7.1. This is a totally transparent process whereby all of your email users and settings will be remain UNCHANGED. You will only encounter a slight interruption for only 10 minutes in order for us to carry out the upgrading process.
Upgrade schedule for your email server is as shown below:
Date: Tuesday, August 17, 2010
Server IP: 202.75.43.87
Time: 8:00am – 8:10am
Server IP: 124.150.140.142
Time: 8:15am – 8:25am
Upon this upgrading, you will be enjoy the following benefits:-
Improved Searching – SmarterMail’s search function has been enhanced with a new indexing engine to return faster, more accurate results. Now users can find any message, appointment, attachment, contact, task, or note from anywhere in the interface. System administrators will also notice that the improved indexing reduces server utilization.
Redesigned Webmail Interface – The new webmail interface is visually pleasing and focuses on improving the user experience by reducing the amount of time and number of clicks it takes to access mailbox data. In addition, SmarterMail 7.x includes dozens of UI enhancements, including smaller page sizes, less JavaScript, and more advanced interface rendering that help improve page load times.
Follow-up Flagging – To help users easily identify email messages that need follow-up action, SmarterMail 7.x introduces follow-up flagging. Emails marked for follow-up display a red flag icon within the message header and can be easily accessed from the special follow-ups view within webmail, ensuring that important emails can be identified at a glance.
Auto-saved Email Addresses – Because most users send email to the same recipients, SmarterMail 7.x automatically pulls email addresses from the Sent Items folder and saves them separately from emails in the contacts list. These auto-saved email addresses are then used to auto-complete the To and Cc fields when applicable and can easily be deleted if necessary.
Enhanced Contacts View – Along with a totally redesigned contacts view, SmarterMail 7.x also provides users with a list of the most recent messages, appointments, and attachments related to each contact in one, convenient location.
We hope you will have a brand new experience with this new Smartermail system. We certainly look forward to your value feedback in due course.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
We are pleased to inform that our email server (124.150.140.106) will be upgraded from Smartermail Professional 6.0 to SmarterMail Professional 7.0. This is a totally transparent process whereby all of your email users and settings will be remain UNCHANGED. You will only encounter a slight interruption for only 10 minutes in order for us to carry out the upgrading process.
Upgrade schedule for your email server is as shown below:
Date: Monday, August 09, 2010
Time: 13:30pm – 13:40pm
Upon this upgrading, you will be enjoy the following benefits:-
Improved Searching – SmarterMail’s search function has been enhanced with a new indexing engine to return faster, more accurate results. Now users can find any message, appointment, attachment, contact, task, or note from anywhere in the interface. System administrators will also notice that the improved indexing reduces server utilization.
Redesigned Webmail Interface – The new webmail interface is visually pleasing and focuses on improving the user experience by reducing the amount of time and number of clicks it takes to access mailbox data. In addition, SmarterMail 7.x includes dozens of UI enhancements, including smaller page sizes, less JavaScript, and more advanced interface rendering that help improve page load times.
Follow-up Flagging – To help users easily identify email messages that need follow-up action, SmarterMail 7.x introduces follow-up flagging. Emails marked for follow-up display a red flag icon within the message header and can be easily accessed from the special follow-ups view within webmail, ensuring that important emails can be identified at a glance.
Auto-saved Email Addresses – Because most users send email to the same recipients, SmarterMail 7.x automatically pulls email addresses from the Sent Items folder and saves them separately from emails in the contacts list. These auto-saved email addresses are then used to auto-complete the To and Cc fields when applicable and can easily be deleted if necessary.
Enhanced Contacts View – Along with a totally redesigned contacts view, SmarterMail 7.x also provides users with a list of the most recent messages, appointments, and attachments related to each contact in one, convenient location.
We hope you will have a brand new experience with this new Smartermail system. We certainly look forward to your value feedback in due course.
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customers,
Kindly be informed that, Telekom Malaysia Berhad (TM) will be migrating their network infrastructure to a new platform. The migration exercise will take place on 18, 19, 22 & 23 July 2010 between 12.00 am until 6.00 am.
As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services nationwide may experience minor service interruptions during the stipulated period.
Details of the affected services are as shown from the TM’s link below:-
http://www.tm.com.my/about-tm/media-centre/announcements/Pages/UPGRADINGOFTMNETWORK180710.aspx
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
There will be a planned maintenance at our Data Center on:
Starts: April 29th, 2010, 00:15AM (GMT +8)
Ends: April 29th, 2010, 02:15AM (GMT +8)
Please be informed that this planned maintenance would cause intermittent connectivity and latency during the period.
How to know your server is in these range of IP address, 202.75.39.xx or 202.75.43.xx?
To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ or ‘ping domain.com’(without quotes)
03. Copy the ping statistics and paste it in a new mail
To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ or ‘domain.com’
03. Press Enter.
We apologize in advance for the troubles and inconveniences that may be caused.
If you need further information and clarification on the maintenance or if you experience difficulties after the maintenance period, please contact us via email at support@webserver.com.my or call our extended hour number +603 2031 2813
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
Telekom Malaysia Berhad (TM) wishes to announce that repairs to a fault in the submarine cable network linking Malaysia to Europe and the United States is expected to cause disruptions in nationwide Internet services from Saturday until May 2.
However, TM in a statement here Friday, said it was taking active steps to minimise disruptions by adding additional links on other routes and coordinating with other international carriers to provide additional bandwidth for its customers.
“Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation, such as slow browsing while accessing international websites.
“Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any,” the TM statement added.
TM will also provide necessary updates on the progress of the restoration works.
“We apologise for any inconveniences caused by this disruption, but would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.”
Customers can call TM at 100 and select “Technical Assistance” or e-mail help@tm.com.my for any Internet-related problems.
Source: http://www.thestar.com.my/news/story.asp?file=/2010/4/23/nation/20100423175547&sec=nation
Thank you.
Yours sincerely,
Customer Care Division
Dear Valued Customer,
With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-
Server IP: 202.75.39.190 / 202.75.39.142
Date: 2nd March 2010
Time: 08:00am
This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.
However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-
Current IP:
202.75.39.190
New IP:
124.150.140.190
Current IP:
202.75.39.142
New IP:
124.150.140.142
This process would take approximately one hour thirty minutes of downtime and we hope that you would be enjoying our better network shortly.
To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-
To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter
To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter
Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.
We are very sorry for such a short notice and we apologize for any inconvenience caused.
Thank you.
Yours sincerely,
Customer Care Division
Dear valued customers, Webserver office will be closed in conjunction with the chinese new year celebration on the 15th (Monday) and 16th (Tuesday) February 2010 and will be open again on 17th February 2010 (Wednesday). Happy Chinese New Year.
Dear Valued Customer,
We wish to inform that, there will be server relocation involving several web servers on the following date/time:-
Date: 12th Jan 2009
Time: 4:30pm
(1)
Old IP:
202.75.52.60
New IP:
124.150.140.185
(2)
Old IP:
202.75.53.35
New IP:
124.150.140.215
(3)
Old IP:
202.75.52.188
New IP:
124.150.140.188
Date: 13th Jan 2009
Time: 4:30pm
(1)
Old IP:
202.75.52.51/202.75.52.52
New IP:
124.150.140.202
(2)
Old IP:
202.75.53.60
New IP:
124.150.140.101
Date: 14th Jan 2009
Time: 4:30pm
(1)
Old IP:
202.75.52.48
New IP:
124.150.140.208
(2)
Old IP:
202.75.53.55
New IP:
124.150.140.127
Should your domain name is not using our DNS, kindly update the IP as above in order to avoid any service interuptions.
This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.
To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-
To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter
To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter
We are very sorry for such a short notice and we apologize for any inconvenience caused.
Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.
Thank you.
Yours sincerely,
Customer Care Division
