Archive for the ‘Announcements’ Category

Dear Valued Customer,

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.75.39.190 / 202.75.39.142
Date: 2nd March 2010
Time: 08:00am

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.75.39.190

New IP:
124.150.140.190

Current IP:
202.75.39.142

New IP:
124.150.140.142

This process would take approximately one hour thirty minutes of downtime and we hope that you would be enjoying our better network shortly.

To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Thank you.

Yours sincerely,
Customer Care Division

Dear valued customers, Webserver office will be closed in conjunction with the chinese new year celebration on the 15th (Monday) and 16th (Tuesday) February 2010 and will be open again on 17th February 2010 (Wednesday). Happy Chinese New Year.

Dear Valued Customer,

We wish to inform that, there will be server relocation involving several web servers on the following date/time:-

Date: 12th Jan 2009
Time: 4:30pm

(1)
Old IP:
202.75.52.60

New IP:
124.150.140.185

(2)
Old IP:
202.75.53.35

New IP:
124.150.140.215

(3)
Old IP:
202.75.52.188

New IP:
124.150.140.188

Date: 13th Jan 2009
Time: 4:30pm

(1)
Old IP:
202.75.52.51/202.75.52.52

New IP:
124.150.140.202

(2)
Old IP:
202.75.53.60

New IP:
124.150.140.101

Date: 14th Jan 2009
Time: 4:30pm

(1)
Old IP:
202.75.52.48

New IP:
124.150.140.208

(2)
Old IP:
202.75.53.55

New IP:
124.150.140.127

Should your domain name is not using our DNS, kindly update the IP as above in order to avoid any service interuptions.

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.

Thank you.

Yours sincerely,
Customer Care Division

Dear Valued Customer,

We wish to inform that, there will be a server relocation involving the web servers with the IP 202.75.53.19 and 202.75.53.25 on the following date/time:-

Date: 7th Jan 2009
Time: 4:30pm

Should your domain name is not using our DNS, kindly update the IP as below in order to avoid any service interuptions.

(1)
Old IP:
202.75.53.19

New IP:
124.150.140.90

(2)
Old IP:
202.75.53.25

New IP:
124.150.140.85

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.

Thank you.

Yours sincerely,
Customer Care Division

Dear Valued Customer,

We wish to inform that, there will be a server relocation involving the web servers with the IP 202.75.52.171 and 202.75.52.37 on the following date/time:-

Date: 31st Dec 2009
Time: 4:30pm

Should your domain name is not using our DNS, kindly update the IP as below in order to avoid any service interuptions.

(1)
Old IP:
202.75.52.171

New IP:
124.150.140.171

(2)
Old IP:
202.75.52.37

New IP:
124.150.140.137

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

To identify your current web server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping www.yourdomain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘www.yourdomain.com’ (without quotes)
03. Press Enter

We are very sorry for such a short notice and we apologize for any inconvenience caused.

Please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my if you require further assistance.

Thank you.

Yours sincerely,
Customer Care Division

Dear Valued Customer,

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.75.53.32
Date: 29th Dec 2009
Time: 4:30pm

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.75.53.32

New IP:
124.150.140.32

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

Thank you.

Yours sincerely,
Customer Care Division

Dear Valued Customer,

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.75.53.15
Date: 22nd Dec 2009
Time: 4:30pm

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.75.53.15

New IP:
124.150.140.155

This process would take approximately one hour of downtime and we hope that you would be enjoying our better network shortly.

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

Thank you.

Yours sincerely,
Customer Care Division

Dear Valued Customer,

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.190.202.15
Date: 12th Dec 2009
Time: 8:30am

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.190.202.15

New IP:
124.150.140.15

This process would take only 30 mins of downtime and we hope that you would be enjoying our better network shortly.

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

Thank you.

Yours sincerely,
Customer Care Division

Dear Valued Customer,

With our continuous effort to develop our ACME datacentre to increase reliability, we are relocating the following server to our new datacentre at AIMS on the following date/time:-

Server IP: 202.190.202.19
Date: 5th Dec 2009
Time: 8:30am

This process is transparent whereby your email settings remain unchanged. In other words, there will be no problem for users that are using domain name to access to our services as the records will be automatically updated from our end.

However, for users that currently uses the IP address to access to our email server or running an Exhange/MDaemon, kindly update the IP accordingly as shown below:-

Current IP:
202.190.202.19

New IP:
124.150.140.19

This process would take only 30 mins of downtime and we hope that you would be enjoying our better network shortly.

Should you encounter any difficulty accessing your email accounts after the transfer, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

Thank you.

Yours sincerely,
Customer Care Division

Dear Valued Customer,

We are pleased to inform you that one our email servers with the IP adress of, 202.75.39.158 has been upgraded to Smartermail Professional 5.5. This is totally a transparent process whereby all your email users and settings remained UNCHANGED.

Upon this upgrading, you would enjoy these following benefits:-

- Over-the-air synchronization with Blackberry, iPhone, and Windows Mobile devices.

- Advanced reporting system that uses real-time mail server statistics, historical summary reporting, and detailed trend analysis to create one of the most flexible and robust reporting capabilities on the market. In total, 35 different summary reports and 59 different trend reports can be created.

- Increased security with inbound verification and outbound signing of domain keys, specified password strengths for users, and support for SSL/TLS connections.

- Greatly expanded and enhanced Web services (SOAP/API) that can be accessed via control panels and other external applications.

- A fully skinnable Web interface with drag-and-drop, right mouse click support, a preview pane, and optimized AJAX controls.

To identify your current email server IP, please perform a ping in your desktop / notebook with the guidelines below:-

To ping in Windows (OS)
01. Go to ‘Start’ –> ‘Run’ –> then type in ‘cmd’ (without quotes)
02. At the command prompt, type in ‘ping mail.domain.com’ (without quotes)
03. Press Enter

To ping in MAC (OS)
01. Double-click on the Hard Drive icon > Applications folder > Utilities folder > Network Utility program
02. Select the Ping tab and enter the hostname, where hostname can be a domain name, a machine name or an IP address. In your case please enter the name ‘mail.domain.com’ (without quotes)
03. Press Enter

Should you encounter any difficulty accessing your email accounts after the upgrading, please do not hesitate to contact us at 603 – 2032 2263 or email us at support@webserver.com.my.

We hope you will have a brand new experience with this new Smartermail system. We certainly look forward to your value feedback in due course.

Thank you.

Yours sincerely,
Customer Care Division