|
Server Administration and
Management |
Plan |
|
Standard |
Basic |
Enhance |
| FREE |
RM250 |
RM500 |
| 24 x 7 technical
support |
Yes |
Yes |
Yes |
| OS Update and patches |
Yes |
Yes |
Yes |
| Log file rotation |
Yes |
Yes |
Yes |
| Hardware replacement |
Yes |
Yes |
Yes |
| Security Updates |
Yes |
Yes |
Yes |
| Domain Name Service
and Management |
1 |
1 |
20 |
| Remote Eyes and Hand
Request |
8 x 5 |
24 x 7
x 365 |
24 x 7
x 365 |
| Express support |
24
hours |
12
hours |
4 hours |
| Service Monitoring |
0 |
5 |
10 |
| System Administrative
Service |
No |
2
hr/month |
5
hr/month |
| OS hardening Service |
No |
Yes |
Yes |
| Anti Virus protection
web and mail |
No |
Yes |
Yes |
| Monthly Reporting |
No |
Yes |
Yes |
| Personal Support
Executive |
No |
Yes |
Yes |
| Software installation
and Updates |
No |
2/month |
5/month |
Data Backup  |
Optional |
Optional |
Optional |
| Data restore |
Optional |
Optional |
Optional |
| Server optimisation |
No |
Half
yearly |
Quarterly |
| Traffic Management
Report |
No |
No |
Yes |
| Customised Operating
System |
No |
No |
Yes |
| Operating System
Reinstallation |
No |
1/year |
2/year |